How to Handle Difficult Conversations: Introducing the Behavioral Adjustment Technique (BAT) Communication Strategies
Tuesday, February 21, 2023
1:00 – 2:00 pm ET
$35 per person
Presented by Dr. Francis L. Battisti, PhD
Because of the very nature of working with a variety of different personality types, some of the interactions between individuals can be very difficult to deal with. Engaging in these situations, possibly already primed for a confrontation, can only serve to heighten the tensions and make the situation worse.
This workshop will introduce participants to the Behavioral Adjustment Technique (BAT) program of communication skills. Dr. Battisti will explain and then offer examples so that participants can practice how to be direct and diplomatic. Maintaining a confident, positive demeanor is essential to having difficult conversations and focusing on a healthy outcome.
1.0 CEUs available for Nursing Home Administrators and NY Social Workers.
Understanding and Using the Stages of Change for Organizational and Individual Change
Thursday, February 23, 2023
1:00 – 2:00 pm ET
$35 per person
Presented by Dr. Francis L. Battisti, PhD
Dr. Battisti brings a sense of hope and inspiration through engagement with the audience and his transformational view of life. Participants will be able to identify for themselves what needs to be done to harness the momentum for their individual and organizational desire for change.
Drawing from years of experience as a professor, psychotherapist, and executive, Dr. Battisti understands the barriers and obstacles that hold individuals and organizations back. His engaging approach offers insights on how to overcome the negatives of life and instills a sense of positive desire for change.
1.0 CEUs available for Nursing Home Administrators and NY Social Workers.
