Ms. Pandolfi has seventeen years experience in the long-term care profession and is a licensed nursing home administrator in the state of Connecticut. She is a director with twelve years experience managing the national nursing home quality improvement projects, patient safety and care transitions projects at Qualidigm. Michelle helped create the Connecticut’s Culture Change Coalition in 2006 and maintains an active leadership role. She is a TeamSTEPPS Master Trainer and developed the long term care TeamSTEPPS curriculum under an AHRQ funded contract. She has spoken nationally about patient safety culture change and person-centered care in nursing homes.
Michelle’s professional areas of specialization are in performance measurement, clinical systems improvement, root cause analysis, professional education, and patient safety. She is currently managing several nursing home quality improvement and patient safety projects that tie in with national priority areas.
Some previous work of Michelle’s includes managing Alzheimer/Dementia Units in nursing homes in Connecticut and Rhode Island and she worked for the Alzheimer’s Association-Connecticut Chapter, for many years as a volunteer support group facilitator and as Director of Client and Family Services.
She holds master degrees in Social Work Administration and Business Administration from the University of Connecticut. She holds a bachelor degree in Social Work from Providence College.
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