Retention of Valued Employees: Love them ... or Lose them
June 21, 2008 | Manchester Grand Hyatt, San Diego, CA

This seminar is a pre-assembly for the 93rd CHA Health Assembly.
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Seminar Agenda

8:45 AM - 11:00 AM
Strength-based Leadership for Retention
Francis L. Battisti, LCSW, CEO, Battisti Network, PLLC

The continuing challenges, that today's health-care leaders face, require a new perspective that promotes staff retention. Strength-Based Leadership is formulated on the premise that the role of a leader is to assist in identifying an individual's talents, as well as transforming that talent into performance. This workshop will offer a collection of tools, examples, and strategies to guide attendees in the development of working plans toward success. Mr. Battisti provides a formula for developing convincing retention techniques that allow healthcare leaders to lead with their strengths and recognize the strength of their teams. Mr. Battisti helps leaders to create a strong foundation of strategies that lead to low staff turnover.

11:00 AM - 12:30 PM
Successful Aging: The Art vs. the Science
Roger F. Landry, MD, MPH, President, Masterpiece Alliance Foundation, Inc.

Masterpiece Living is the cutting-edge result of a five-year social research initiative involving experts from multiple universities, the Mayo Clinic and the senior living and preventive medicine fields. Masterpiece Living is a new paradigm of "caring" for the older adult resident that is a radically different approach to measuring the quality of senior living. Masterpiece Living has been hailed as a major milestone in the evolution of senior living. In using the Continuing Care Retirement Community philosophy as a model, it may very well provide a new and optimistic way to view aging in America. This innovative technique challenges present paradigms in that Masterpiece Living goes far beyond the traditional boundaries of just measuring the health, comfort and security of the resident.

Dr. Landry will explore with participants the application of Masterpiece Living's trademarked process of education, assessment, customized feedback, and lifestyle planning. He will also give an example of the applied research on successful aging and its effect on the community…. both residents and staff. Dr. Landry will focus on the new findings of the research on aging, how that research can be applied, and its significance in changing the role of workers within the senior living/care ministry. In addition, he will discuss the data from the two-year pilot study, which shows dramatic reductions in 12 medical, and behavior risk factors as defined by the Mayo Clinic. Lastly, Dr. Landry will articulate the challenge that lies ahead for continuum of care communities committed to the growth of residents.

1:30 PM - 3:00 PM
The Changing Face of America’s Workforce: Retention through Cultural Competency
Sr. Annelle Fitzpatrick, CSJ, Ph.D., Associate Professor of Sociology & Behavioral Medicine, St. John's University

The Bureau of Labor Statistics projects that long-term care facilities will experience acute labor shortages within next 10 years as millions of baby boomers enter retirement. It is anticipated that the long-term care workforce will grow by 34 percent and many, if not most, of these new employees will be foreign-born. As Hindu, Sikh and Muslim workers assume positions within Catholic institutions, it is imperative to find points of synergy with these faith traditions from which to build and explain Catholic values as they relate to quality resident care. To preserve the identity of Catholic institutions, the question must be asked, "What, if anything, do Catholics have in common with other faith traditions?" Most Catholics are surprised to learn that Hindus have both "sacrament" and the concept of the "incarnation." The Holy Qur'an speaks eloquently about "Mary, the Mother of Jesus." The Sikh religion has a religious meal called "Holy Parshad," often referred to as the "mystical meal," akin to the Christian ritual of communion.

In this session, Sr. Fitzpatrick will give a brief overview of the basic beliefs of Muslim, Hindu and Sikh religions in an attempt to find common ground upon which to develop staff training and development programs.

The session also will explore another aspect of the challenge: As long-term care facilities continue to compete to attract and retain skilled workers to fill shortages of nursing aides, orderlies, home health assistants and personal attendants, the words "cultural competence" will play a dominant role in the training of tomorrow's workforce. Repeatedly, research has proven that cultural understanding between colleagues fosters greater job satisfaction, lower turnover rates, reduced stress levels and enhanced levels of quality resident care.

3:00 PM - 3:30 PM Closing Prayer Service of Appreciation


Credit Information

Dietitians:
This seminar has been approved by the Commission on Dietetic Registration for the maximum allowable hours of 5 CPE hours.

Nursing Home Administrators:
“The Avila Institute of Gerontology, Inc, is a Certified Sponsor of professional continuing education with the National Association of Boards of Examiners of Long Term Care Administrators (NAB) and certifies that this program meets NAB/NCERS guideline and is approved for 5 continuing education clock hours. State licensure boards, however, have final authority on the acceptance of individual courses.” Approval Number: 2162008-26795-5

Social Workers:
This program has been approved for 5 Continuing Education hours for relicensure, in accordance with 258 CMR. Collaborative of NASW and the Boston College and Simmons College Schools of Social Work Authorization Number D 39615. PA SW Board approval #SWCE091248.

Therapeutic Recreation:
“Retention of Valued Employees: Love Them ... or Lose Them”, has been approved to provide up to .5 continuing education units (CEUs) for the entire workshop through the American Therapeutic Recreation Association (ATRA).

Nurses:
This continuing nursing education activity has been approved by the New York State Nurses Association, an accredited approver by the American Nurses' Credentialing Center's Commission on Accreditation.

It has been assigned approval code 7BRRXA-08.

It has been approved for 5.0 contact hours.

Catholic Chaplains:
The National Association of Catholic Chaplains has approved this program for 5 Continuing Education Hours per seminar.